Using An Apple Device

to upload I.D & proof of income?

When you take a photo with your iPhone or iPad, your device could save it as a HEIC file type. This can cause problems when uploading and when we come to view them.

Before taking photos of your I.D or proof of income, please change a setting in your iPhone camera app.

Step 1

Go to your settings app and select Camera.

Step 2

Select Formats.

Step 3

Finally, select Most Compatible.

Once the above steps are complete take photos of your I.D and proof of income and try uploading again.

If you are still having problems, please get in touch using the details below.

Get in touch

Our team are here to assist you Monday to Friday 9:30am to 5pm.
Saturday 9:30am to 1:30pm.

0151 260 5544

Give us a call to discuss any loan related issues.

Send us an email any time and we wil respond usually within 48 hours.

Hamilton House

Hamilton House -141 Priory Road
Liverpool L4 2SG.

Compare the price of home collected and other cash loans available in your area at

WARNING: Late repayment can cause you serious money problems. For help, go to

£200.00 payable over 24 Weeks at £12.00 per week. Rate of interest 44% fixed; Representative 401.4% APR. Total amount payable is £288.00 . Compare the price of Home collected and other cash loans at


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